Company domain blocked by BT while it's showing up as clear everywhere else.

[waywithwords]

Good day


We have had a bunch of complaints from clients using BT as their ISP. Our website domain waywithwords.net seems to be blocked even though it's clear everywhere else: 

See the Virus Total Report below: https://www.virustotal.com/gui/url/18936cae843db632a804d92ff55d99aa0dc1c54bb020dda7ff9639cf88bc5e96/...

Who can we contact to get this issue resolved? It's costing us a fair amount of business.

Best Regards
Francois

[-Richie-]

It's not blocked by BT, I just visited it and it loads fine, ask your clients if they have parental controls enabled or maybe other security software like anti-virus with firewalls.

[licquorice]

Hmm, Malwarebytes blocks it for me due to Ransomeware.

[waywithwords]

Hello Richie

Thank you for the response.

Good to know that it's not getting blocked.

We received this photo from a client which looked like it was something BT specific.



Best Regards
Francois

[licquorice]

I suspect that is BTs web protect system giving the same warning that I get from Malwarebytes.

[waywithwords]

Thank you for the response Licquorice

Our domain was falsely listed as part of the Kesaya VSA hack a few weeks back. 

Sophos came out with the real list of domains a few days after the hack had taken place, but by that time a lot of the security companies had already picked up the false list and added it to their block-lists.  https://community.sophos.com/b/security-blog/posts/active-ransomware-attack-on-kaseya-customers

So we've spent a lot of time over the last few weeks getting everyone to remove us. We've been off of all the major block-lists for a little over a week now, but there's still a few companies who are a bit slow to update their dns.

Best Regards
Francois

[Keith_Beddoe]

It loads a lot of other links, so perhaps one or more of those are blocked as suspect.

[Will168]

Seems to be Web Protect.

[waywithwords]

Thank you for confirming Will.

Any idea how to get off the block-list Web Protect uses?

Best Regards
Francois

[waywithwords]

Thank you Keith

We'll check the URLs out one by one, but just having a quick look at the list, most of these are big/trusted companies, so I think it's more likely that it's going to be our domain that's still listed somewhere because updated block-lists haven't been pulled.

Best Regards
Francois