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Lynda4
Beginner

on ‎06-08-2020 15h37

1,087 Views
Message 1 of 4

Complete WiFi - Need extra WiFi Disc

Hi there, we have received our new Halo and Complete WiFi kit.  We have done all the trouble shooting but the WiFi strength just isn't reaching across the whole house.  How do i order an extra WiFi disc?

thanks 

Lynda 

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎06-08-2020 15h39

1,085 Views
Message 2 of 4

Re: Complete WiFi - Need extra WiFi Disc

phone 150



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Keith_Beddoe
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Distinguished Sage

on ‎06-08-2020 15h41

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Message 3 of 4

Re: Complete WiFi - Need extra WiFi Disc

@Lynda4 

From a post by a device expert.

Follow the steps on the Broadband troubleshooter and if you've still got wi-fi issues we'll send you an extra disc.  http://bt.custhelp.com/app/answers/detail/a_id/9941/~/troubleshoot-bt-phone-and-broadband-faults (if the link doesn't work - search BT Troubleshooter / Call 0800 800 150 and our help team will support quickly)

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Lynda4
Beginner

on ‎06-08-2020 15h46

1,081 Views
Message 4 of 4

Re: Complete WiFi - Need extra WiFi Disc

Thanks I followed the instructions on the trouble shoot thing, but I could not see an option to order another Disc. Will just give you guys a ring. Thanks 🙂
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