I reported a fault and the nightmare began. The first CA (customer adviser) thought it was an external fault.
Next day I had a text asking me to ring back, the CA I spoke to arranged for Open Reach to attend.
Open Reach eng came, plugged his tester into the NTE and declared everything OK. Referred me back to BT.
I rang faults again and each person I spoke to played "pass the parcel"
Eventually a CA said he would order another Smart Hub, it would arrive tomorrow. We all know tomorrow never comes, and neither did the hub.
A week passes and I call up again and get a CA to order a replacement hub. All was going well until I asked for the tracking info, and 'click' the call was terminated. Needless to say no hub.
All this because BT had reneged on my contract and increased my Broadband and Exch line price. Eventually I think that has been resolved. Come the next bill will show. Each time I rang up I seemed to get a new contract albeit a faster download speed.
I'm back to "is my hub faulty" or is there a fault at the Exchange. As my hub was supplied in January 2019, is it up to me to source a new one or as I'm in a contract is it BT's problem.
It has been two months since all this began. I almost forgot, on renewing my TV package BT were expecting me to send back my Freeview Box supplied in Jan 2019. How can you watch TV without a set top box ?
I certainly will not be renewing my TV contract again.
Studon
