Confused with Broadband speeds

[dacswells]

I am coming to the end of my contract with BT. My current speed (according to the speedtest)  is 35.5mb/s. However, when I look at what is available for me I am offered between 5-11mb with a stay fast guarantee of 3mb. Well down on my current contract. Even more confusing is that my next door neighbour (in a semi) is approaching 70mb with BT.

I recently had an engineer out to fix a phone line problem and he suggested, now the phone problem is fixed, we should be able to get a similar speed to our neighbour.  Can anyone shed any light on what might be going on or how this can be resolved?

[imjolly]

post hub stats  if hh5 then troubleshooting then helpdesk  if hh6/SH then advanced setting the technical log information

enter your phone number and post results  remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

[dacswells]

Product name	BT Smart Hub 2
Serial number	1924101740
Fireware version	v0.17.01.12312-BT (Mon May 11 18:49:53 2020)
Board version	R01
GUI version	1.56 15_02_2019
DSL uptime	0 days 1 Hours 27 Mins 0 Secs
Data rate	7.9 Mbps / 35.0 Mbps
Maximum Data rate	8.2 Mbps / 47.5 Mbps
Noise margin	6.1/11.1
Line attenuation	10.4/22.0
Signal attenuation	10.4/22.5
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	54.6 MB Uploaded / 145.5 MB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Active
2.4 GHz wireless network name	BT-XPA8MF
2.4 GHz wireless channel	Smart (Channel11)
5 GHz wireless network name	BT-XPA8MF
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	04:A2:22:3B:86:69
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

[imjolly]

from what you have posted your estimated connection speed range is 51/35mb and currently from hub stats you are getting 35mb.  However you obviously have been having connection problems probably with connection dropping often and you are now in a banded profile at 35mb with high noise margin of 11db - normal about 6db

your connection time is only 1 hr is that due to router dropping connection or manual reset of hub?

did you try quiet line test

[Carlusha]

The problem could also be due to powering off the router & hub when not in use. 

My friend did doing cartwheels after I told him to leave both the above powered on even when on holidays (remember them?). It took about 8 to 10 days to get up to a decent speed.

My friend now believes I am a real expert but, in actual fact, I learned that and much else on this forum!

[dacswells]

Hi thanks for coming back. The downtime this morning was an hour with the orange lights flashing on the Smart Hub2, and me turning it of and starting it on again, We do seem to have the connection dropping in and out quite a bit.

I have just done a quiet line test and there is a constant buzzing sounding the background.

[pippincp]

You have a line fault. Report a noisy line.

[dacswells]

thanks for the advice, it is good advice. We do tend to leave the router turned on permanently unless we get a situation where we lose our connection or the router seems to be unresponsive.

[dacswells]

Reported fault and the diagnostics  bot has advised that there is no problem with the line. 

[licquorice]

The diagnostics bot is not infallible and is mistaken.