Connecting a new router

[Joao-Patricio]

Hi there,

So I have BT Halo, with a BT Smart Hub 2 and I recently bought the ASUS DSL-AX82U.

The Smart Hub works when connected, however, when I connected the VDSL cable to the router, the status for the connection says "Initialising" and then "Link Down". I did some digging, found out I had to set the connection type to PPPoE, and type in the username and password (which I did) and still the same error has happened. Am I making some sort of rookie mistake, is there an obvious thing I am meant to do? If anyone can assist me with this and have any suggestions, I would be really grateful

EDIT: I have just attached photos of the current router settings. The cable itself, the vdsl, is plugged into the DSL port in the router

[licquorice]

Are you sure you are using the right username and password?

bthomehub@btbroadband.com

and BT

Set the VLAN id to 101

[Joao-Patricio]

Hi there,

Thank you so much for your reply.

Yes I believe I am. I have tried bthomehub@btbroadband.com with both BT and bt as the password. Also, whilst the picture says that the 802.1q is turned on, it didn't work with it turned off either.

As I am posting, I am going to try different permutations of the username and password, but I did try that, yes.

[licquorice]

Did you see my edited post, set VLAN to 101

[Joao-Patricio]

Yup, I saw that and changed that as well but nothing unfortunately. If you require any other pictures or screenshots please let me know, I'd be glad to show what more I can

[licquorice]

I assume you have normal VDSL broadband and not G.Fast or standard ADSL

[Joao-Patricio]

I believe so, though I'm not too sure. How can I find this out?

[licquorice]

Post a screenshot from the hub Advanced settings >technical log >information

[Joao-Patricio]

From the ASUS router or the BT router, sorry?

[licquorice]

From the BT hub