Connection dropping every evening

[Sarat]

I have posted recently - I have had nothing but trouble with trying to change my package and am still on Halo 1 when apparently it was going to upgrade to Halo 2.

The main reason I am posting though is every single night the connection drops at around 6pm and stays that way until around 10pm. We have the latest hub and are now paying nearly £150 a month for our broadband / tv package - this simply isn’t good enough - we have to use our data on our phones and we can’t stream the expensive tv package we have. 
Attached is one page of speed test, I have exported the data and can email that info - or I could if BT help wasn’t so difficult to access!

 

[pippincp]

Can you post the connection stats from the hub.

HH5 Troubleshooting/helpdesk

HH6 (and smart hub) Advanced settings/technicl log/information.

Do a quiet line test 17070 option 2, best with corded phone.

[imjolly]

In addition

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

[Sarat]

Smart Hub 2 Manager

Technical log

InformationEvent log

This is a list of your BT Smart Hub settings and current statistics.

Product code:Smart Hub 2

Serial number:+091300+2011005386

Firmware version:v0.17.01.12301-BT

Firmware updated:Sat Jun 6 12:11:57 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:1 days,01 Hours45 Mins50 Secs

Data rate:1000 Mbps / 1000 Mbps

Upstream error control:Off

Downstream error control:Off

Data sent / received:870.2 MB Uploaded / 5.9 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-K3A5K6

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name:BT-K3A5K6

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

MAC address:CC:D4:2E:6A:29:F3

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

[pippincp]

That looks like an FTTP connection.

Give the FTTP team a ring. 0800 587 4787

[Sarat]

 

 

[Sarat]

 

 

[Sarat]

Sorry for poor images, I had to reduce them so this site would accept them. 

[Sarat]

Have just spent 20 minutes on the phone to BT who can’t find any fault, suggested it could be electrical interference and suggested completely unplugging everything and setting it up again, which I can try but as I have just put a new hub in I have done that recently.

[imjolly]

If new hub did you turn off smart setup