It's Now TV buffering and stopping. I originally had an entertainment pass and it would buffer and stop on both on demand and live tv. I got so fed up I haven't bought a pass for about 6 months but I paid for a sports pass to watch Scotland game on Friday and it was as bad as ever. It buffered a couple of times (the 4dots spinning) and just when it got to penalty shoot out the whole thing stopped and I couldn't get connected again for about 10 minutes.
They got me to do a factory reset of box but it still buffered. Throughout, my internet connection never dropped once. It can happen at any time of day or night. They were useless and only said that problems could be caused by having too many devices connected or by downloading large files. I only had my phone connected to internet at the time. They kept insisting that it was YouView Box.
I've tried all day to get through to BT customer services but not been able to get through so I thought I'd try here.
