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Message 1 of 3

Connection stalled as engineer visit not recorded

Broadband switch to BT with upgrade to FTTP was due on 17/12.  Engineer arrived as planned but had an issue with a blockage in the ducting and openreach visit requested.

openreach arrived on 21/12 and resolved issue and fibre now run and waiting for BT eng to connect into house.

Checked with BT 23/12 and advised delay is due to duct bloackage and they can’t do anything until Openreach records updated.

Assumed openreach eng would have updated record before moving onto next job.  Do I just need to be patient and wait for openreach to update or do I need to escalate and if so how?

Thanks

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Message 2 of 3

Re: Connection stalled as engineer visit not recorded

Just be patient although it may be advisale to ring the FTTP team say Wed next week as the report should be cleared by then. 0800 587 4787

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Message 3 of 3

Re: Connection stalled as engineer visit not recorded

Cheers, will wait till after Xmas is out of the way.

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