Contact Broadband Upgrade Department

[Tripledrop]

Hi, does anyone know of a way to contact BT that doesn't involve the telephone? Live Chat or email maybe? I'm sure a communications company must have this, but I'm struggling to find a way of doing so!

TIA

[gg30340]

You can use Live Chat.

Follow the link to Broadband billing

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Tripledrop]

Hi, thanks for the reply, however that just seems to lead to a loop back to the contact us page.

Does anyone simply have an email address, or an actual url for the live chat page?

[Keith_Beddoe]

https://www.bt.com/help/contact-bt/orders-and-upgrades/existing-customer/broadband/order-upgrade

It says to login to MyBT to see upgrade options.

[Tripledrop]

Thanks for your reply, however I wish to speak to someone, not just see my available offers.

I can't believe it's this difficult to do with an ISP.. they literally sell internet, but don't make it easy to speak to them over the internet

[imjolly]

the link @gg30340  posted does give you ability to connect to live chat  - tried using mobile and pc

[Keith_Beddoe]

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@imjolly wrote:

the link @gg30340  posted does give you ability to connect to live chat  - tried using mobile and pc

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Live Chat was offline, but it seems to be back now.

[Tripledrop]

Hi, thanks for your reply as well.

Not for me, why would some people get it, and others not? I've tried both logged in and not logged in.

Screenshot of what I see:

https://ibb.co/D4vzmvT

[Tripledrop]

It seems to load in my icognito tab, but not in chrome or IE.. Thanks for all the comments

[licquorice]

Probably a cached page.