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Nessy_01
Beginner

on ‎25-10-2021 10h45

1,706 Views
Message 1 of 5

DC Power supply wont plug into back of the Hub2

Hi all,

I've just taken delivery of a smart Hub 2.

Opened the sealed box and when trying to set up I went to plug the mains adapter into the back of the hub but it wont go in.

It's almost like the pin on the male side is too fat so the female DC plug wont fit?

I contacted BT who told me this wasn't possible however it's 100% not fitting in.

Nothing looks damaged, but I just wondered if this is common?

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎25-10-2021 10h56

1,689 Views
Message 2 of 5

Re: DC Power supply wont plug into back of the Hub2

can't remember seeing a post about power supply not fitting the hub



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licquorice
Distinguished Sage
Distinguished Sage

on ‎25-10-2021 11h15

1,683 Views
Message 3 of 5

Re: DC Power supply wont plug into back of the Hub2

Nor me, I wonder if it is a returned item and the sender enclosed the wrong PSU.

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Nessy_01
Beginner

on ‎25-10-2021 11h21

1,680 Views
Message 4 of 5

Re: DC Power supply wont plug into back of the Hub2

Thing is it looks right if you know what I mean?

I even took the hub and power supply to PC World to see if it was me being a wally however the guys in there all said there is no way that's fitting in there!!

I called BT and they agreed to send a new one which is a good thing but not until I argued over the phone because the girl on the phone was almost calling BS on the whole situation.

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gspearson
Expert

on ‎25-10-2021 12h58

1,645 Views
Message 5 of 5

Re: DC Power supply wont plug into back of the Hub2

I remember HH4 and HH5 having different power supply sockets.  I bought my 5 on an auction site then had to buy an adapter.  Now I just use a modem (from an auction site) and a Deco M5 system.  If and when FTTP arrives here I will have to think again - I like proper telephones so that would mean a return to a HH.

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