Re: DIGITAL VOICE ADAPTER

wedgie · ‎02-08-2021

I recently received a DVA as my extensions wouldn't work following the switch to BT Full Fibre and then digital voice. It all worked well enough until recently but today would not make or receive calls. The green light was flashing and I tried to connect it to the hub again but the WPS on Hub 2 stops as soon as I try to connect the DVA. It is also showing no phone registered on the dashboard.

Broadband is fine.

Anyone got any ideas ?

imjolly · ‎02-08-2021

try a reset of the hub (not factory reset) and see if your phone number appears ok again in hub manager

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wedgie · ‎02-08-2021

Tried that and no improvement.

Reconnected my phone to the DVA to check ( its in a different room ) and it sounds like an open line when I pick up the phone and user busy message when I phone into it.

DVA flashing short on long off.

Edit: phone still not showing on dashboard - not configured

imjolly · ‎02-08-2021

is your phone number showing in hub manager but greyed out not blue/purple are you able to select number and if so can you then reset base station? if not then you need to phone FTTP TEAM 08005874787

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