cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
767 Views
Message 1 of 1

Daily unusable speeds and 8 seconds ping times

Could someone a bit more knowledgable help me interpret these traceroutes please?

Basically we currently have ADSL broadband, about 2.5 miles from the exchange and about half a mile (I think) from the cabinet. The router syncs at around 3.5 meg and our internet is stable and usable around 60-70% of the time, able to load web pages, stream music and watch SD Netflix etc with ping times to Google DNS (8.8.8.8) around 30ms with a traceroute as follows: -

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 3.286 ms 2.166 ms 2.055 ms
2 * * *
3 62.172.102.71 (62.172.102.71) 178.257 ms * *
4 62.172.102.68 (62.172.102.68) 158.315 ms
62.172.102.70 (62.172.102.70) 161.280 ms 146.667 ms
5 peer7-et3-0-6.telehouse.ukcore.bt.net (62.172.103.51) 151.222 ms
peer7-et4-0-6.telehouse.ukcore.bt.net (62.172.103.147) 150.236 ms
peer3-et4-0-6.slough.ukcore.bt.net (62.172.103.153) 237.351 ms
6 109.159.253.69 (109.159.253.69) 38.569 ms
195.99.126.137 (195.99.126.137) 40.902 ms
109.159.253.75 (109.159.253.75) 41.123 ms
7 * * *
8 dns.google (8.8.8.8) 180.598 ms 167.676 ms 159.266 ms

BUT, randomly, and every single day we get 1-3 or 4 hours, mornings, afternoons, evenings where the ping time to 8.8.8.8 climbs as high as 10 seconds. During these periods the internet is completely unusable, can't even run a speed test, but, the router still says the sync speed is 3.5 meg. Contacted BT who said we were connected at 3.5 meg and could only see 1 drop in the past month. During these periods the traceroute to 8.8.8.8 is as follows: -

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 2.789 ms 2.164 ms 1.685 ms
2 * * *
3 * * *
4 * * *
5 peer3-et4-0-7.slough.ukcore.bt.net (62.172.102.35) 3896.693 ms *
peer7-et0-0-7.telehouse.ukcore.bt.net (62.172.102.1) 3576.072 ms
6 peer2-xe3-1-3.telehouse.ukcore.bt.net (109.159.253.5) 3642.578 ms
109.159.253.71 (109.159.253.71) 3028.892 ms
109.159.253.75 (109.159.253.75) 3084.930 ms
7 * * *
8 * * dns.google (8.8.8.8) 4067.339 ms

From my understanding the 2ms time to 192.168.1.254 (the router) means theres no problem with the internal network? And again the connection is usable at the moment but this happens for hours every day. Any ideas on what is going on or what this could mean?

0 Ratings