Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

[davekells]

HI All,

please could anyone advise on this?

i have been without fibre for 6 days now, every time i book an appointment it will just be cancelled on the day with a note saying visit complete ( even though no one has attended, and the red light is still on ). by this time i have taken time of work to meet the engineer.

i have called BT many many times, to which they just book another appointment. ( which fails ).

slight history:

on the day my fibre went down, next door had theirs installed. I called BT they suggested that their ONT is using my connection? or backend configured to use it.  This may explain why the visits are cancelled.

Bt advise that my serial of my ONT is attached to my account, but is it attached to the correct service ?

almost like the 2 properties are mixed up?  

this has been an endless loop of calls and missed visits, beyond a joke now. Any help/advice appreciated.

your frustratingly

[Keith_Beddoe]

Call the FTTP Team on 0800 587 4787, they should  be able to help

[davekells]

Already have, i have made about 14 calls, since last tuesday.

they book appointments, which then get either cancelled or the marked as complete on the day ( without fixing the issue )

[pippincp]

Which exchange area?

[davekells]

M26 -  Radcliffe , manchester

[Starwire]

Either your fibres been pinched, which would surprise me if it required a Step 1 Task that was done by Contractors or someone’s accidentally disconnected your Fibre when fitting the neighbours.

[davekells]

i am more leaning towards the disconnection..   BUT...   Bt say the line tests ok?  even though i have LOS ....

[Starwire]

Looks like you’re a victim of, ‘Computer Says No’.

Complain to the CEO, seems to be the only way to get things like that fixed these days.

[davekells]

dont happen to have an contact details do you ?

im half tempted to go to the press, for shoddy work...

[pippincp]

Not allowed to post it but google is your friend.