Digital Phone connectivity to Hub

[crusoe80]

I have been moved over to Digital voice and have received a Digital handset. I need it one part of the house which is furthest from the Hub. However although it is next to a WiFi disc which shows as having good wifi connection to the Hub, the phone reception is poor. Anyone else found this problem, what is the solution ?

[Keith_Beddoe · Accepted solution]

@crusoe80 

The phones do not use wifi, they use DECT. The DECT base station is in the Smart Hub 2.

[crusoe80]

Keith, thanks for the confirmation, that is exactly what I thought (that the handset is a different radio frequency to Wifi) but I have been on 2 technical support calls with BT who have stated that it uses Wi-Fi. If it uses DECT how do I extend the range of the Digital handset connectivity to the Hub or do I have to stay with an analogue phone cable extension and use a digital voice adapter ?

[Keith_Beddoe]

@crusoe80 

Probably the digital voice adapter may be the only solution, as I am not aware of a DECT repeater that works with the home hub. You can of course plug an existing system into the adapter.

I am surprised you have a problem, because the range of DECT is much further than wifi.

You may get suggestions from other forum members, as I have a copper landline (ADSL broadband).

[imjolly]

you cannot extend the range of dect from the hub but it should cover better area than wifi.  you could move the hub to another location

the adapter is like a powerline adapter which plugs into mains and connects back to hub providing a phone outlet for any of your existing phones

[crusoe80]

Thanks all. I live in an old cottage and already have 3 Wi-Fi discs to overcome the issue of thick walls limiting the wifi signal from the hub (and have another WAP to install for better coverage) so its the same issue I guess with DECT radio coverage. I think I will have to go the route of using the adapter for an analogue phone. I just find it disappointing that its the community who understand the issue, whereas BT Technical Support seem completely unaware and pass out incorrect information.

[imjolly]

you could also try the solutions posted here and use your existing phone setup

https://community.bt.com/t5/Home-phone-including-Digital/Digital-voice-phones-only-work-near-your-hu...

[crusoe80]

Thanks imjolly, a really helpful post I hadn't found but tells me I am not alone, now to fix the problem which BT have initiated.