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Message 11 of 18

Re: Digital Voice - Lost my phone number on transfer

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Number now ported.

The BT team kept at it; I get the impression the "workflow" was something new but hopefully it will be established for future people who move to DV from another provider OR BT copper.

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Message 12 of 18

Re: Digital Voice - Lost my phone number on transfer

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As its purely a core network routing task, and no longer involves the local exchange equipment, it should be easy, once the new process is understood.

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Message 13 of 18

Re: Digital Voice - Lost my phone number on transfer

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@Keith_Beddoe 

" it should be easy, once the new process is understood."  

That implies that they have a process rather than a huddle of confused ants in Camp 3.

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Message 14 of 18

Re: Digital Voice - Lost my phone number on transfer

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@dqj999 wrote:

@Keith_Beddoe 

" it should be easy, once the new process is understood."  

That implies that they have a process rather than a huddle of confused ants in Camp 3.


There is a lot of inertia within BT, as those of us here, who have worked for them in the past, would understand 😉

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Message 15 of 18

Re: Digital Voice - Lost my phone number on transfer

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Ditto, I just got my number back after BT kept telling me for 8 months that it couldn't be done. It CAN be done so just keep insisting and have a look at your original order. My contract said I would get my number transferred and maybe yours does too.

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Message 16 of 18

Re: Digital Voice - Lost my phone number on transfer

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Hi Richard,

Did you have any success with activating call divert?

I have been through the same problems here;  switched to DV, my old landline number was not retained, BT eventually renamed new number back to old number, now call divert is showing as 'activate' in MY BT. Clicking on activate generates an order number but nothing more.

Is there a solution to this problem?

Call divert to a mobile is invaluable, as the digital phone must be positioned near the router.

Regards,

Sean.

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Message 17 of 18

Re: Digital Voice - Lost my phone number on transfer

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Hi Sean.
Call Divert is now set to route all incoming calls (to my DV line) to my mobile phone if not answered after 15 seconds. From memory, once CS had activated it on the line I was able to set everything up using My BT.
Cheers,
RIC9380


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Message 18 of 18

Re: Digital Voice - Lost my phone number on transfer

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Thank you for the update. I have raised a fault with CS.