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hammerjeff67
Contributor

on ‎23-10-2022 21h40

2,689 Views
Message 11 of 15

Re: Voice phone won’t register to hub

Mean phone sorry

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imjolly
Distinguished Sage
Distinguished Sage

on ‎23-10-2022 21h53

2,685 Views
Message 12 of 15

Re: Voice phone won’t register to hub

does the  new hub show your phone number as active?  Have you factory reset the DV handsets and then tried to pair with new hub?



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hammerjeff67
Contributor

on ‎23-10-2022 22h26

2,676 Views
Message 13 of 15

Re: Voice phone won’t register to hub

Yes shows as active not sure how to do the factory reset 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎23-10-2022 22h34

2,673 Views
Message 14 of 15

Re: Voice phone won’t register to hub

You need to go to settings in phone and should find it. 



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Frogmodem
Contributor

on ‎25-10-2022 18h11

2,636 Views
Message 15 of 15

Re: Voice phone won’t register to hub

I don't suppose that WPS has been disabled somehow? Check the hub's settings to check.  I had a similar problem and had to keep the WPS button pressed for about 20 seconds even when it started flashing.  I held the phone right next to the hub and it did work eventually.  You can plug her old phone (with conventional phone jack) into the hub at the back and it should still work.

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