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kah22
Contributor

on ‎19-11-2020 20h30

1,082 Views
Message 1 of 3

Dismal speed after renewing contract

I appreciate that when a new broadband service is installed it takes a few days to settle.

I was with BT, drifted out of contract but was still receiving service and a short time later renewed for the same package. (Broadband Fibre 1)  

My speed at the moment is dismal is this normal? Even though I’m on the same package as previous do I have to go through this ‘settling down’ period ?

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎19-11-2020 20h47

1,075 Views
Message 2 of 3

Re: Dismal speed after renewing contract

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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kah22
Contributor

on ‎20-11-2020 0h40

1,045 Views
Message 3 of 3

Re: Dismal speed after renewing contract

Is this what you were referring to ?

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean)

VDSL Range B (Impacted)

54.53511.97.732.4AvailableAvailable--
52.932.411.67.127.3AvailableAvailable--
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP
Upto 330Upto 50--Available1 Stage
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate
Up to 5--3 to 7.5AvailableAvailableYes
Up to 5Up to 13 to 7.5AvailableAvailableYes
Up to 4--2.5 to 7AvailableAvailable--
2----AvailableAvailableYes
2----Available----
Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date
40.27
7.28
2020-11-16
Other Offerings Availability DateVDSL MulticastADSL Multicast
Available
Available
Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date
Y
N
N
12-11-2020
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
N
Y

The premise/line is associated with exchange which is NOT part of current fibre priority programme

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