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Deucalion
Contributor

on ‎12-07-2020 19h53

1,060 Views
Message 11 of 17

Re: Does my profile need to be reset??

I thought I did. I said about issues with dropped connections and what the openreach guy done to my line at capping it. When I downgraded my line didn’t reset like it should of done. 

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Deucalion
Contributor

on ‎12-07-2020 19h55

1,060 Views
Message 12 of 17

Re: Does my profile need to be reset??

316D32FD-10D4-4117-A551-28C8DCF93866.png

 

DFB56034-C1A4-4D7B-A160-F2DE05EC31A9.png

 would of uploaded sooner but BB keeps dropping out. Like now and 3 times a few minutes ago. Resulted to phone 4G

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imjolly
Distinguished Sage
Distinguished Sage

on ‎12-07-2020 20h01

1,053 Views
Message 13 of 17

Re: Does my profile need to be reset??

I would certainly do quiet line test from the test socket with a filter to see if there is noise on your line causing the drops

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Deucalion
Contributor

on ‎12-07-2020 20h42

1,038 Views
Message 14 of 17

Re: Does my profile need to be reset??

58E85476-9994-4A2B-9703-DE51A16E3193.jpeg

 

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 not sure if this is what you’re looking for 

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Deucalion
Contributor

on ‎12-07-2020 21h02

1,032 Views
Message 15 of 17

Re: Does my profile need to be reset??

3E4A23CC-0615-4799-8A39-3C78F379D8A3.jpeg

 dropped again a few minutes ago and is changing the Downstream Sync Speed, network up time resets but the system uptime doesn’t 

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licquorice
Distinguished Sage
Distinguished Sage

on ‎12-07-2020 21h18

1,025 Views
Message 16 of 17

Re: Does my profile need to be reset??

You don't need a profile reset, you need the fault fixing.

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Deucalion
Contributor

on ‎12-07-2020 21h39

1,017 Views
Message 17 of 17

Re: Does my profile need to be reset??

Trust me I know 😭 I’ve had over 5 engineers come out in the last month maybe 2 and all said the same thing, no fault found. Only thing they have said is my line is aluminium and could do with replacing. 

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