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Message 1 of 11

Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

It's time for me to renew and I checked what BT had to offer first - currently I get about 15-18mbps download speeds and that's with Fibre 1. I assumed when I renewed that I could get ultra fast broadband because the lines were installed in my street about 2 years ago. But the upgrade section showed this and I'm unsure how this is meant to be a deal in any shape or form. Pay £6 extra to have the same download speed? Just doesn't make sense to me that this is the best they can offer considering I live in a city. Has anyone experienced something like this happening to them - are these estimates just inaccurate?Screenshot 2021-11-07 at 11.00.49.png

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1,085 Views
Message 2 of 11

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

You won't see any speed benefit from the offers, they do come with other benefits.

Fibre 1 to Fibre 2 will see you have 15 netprotect licenses instead of 2, you'll also get 1000GB of BT cloud storage instead of 200GB.

Halo 3 would give you the above plus the perks listed at Here 

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1,072 Views
Message 3 of 11

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

The only way you would see a speed increase would be if your line could support the extra speed.

As your line is presently topping out at 18mbps which is no where near the top speed that Fibre 1 could give if your line supported it, which it obviously can not, there would be no point in "upgrading" to Fibre 2 purely for a speed increase because it can not deliver it. It would only be "worth it" if you wanted the extras that the product offered.

My advice would be don't "upgrade".

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Message 4 of 11

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

Hmm OK, guess I'll have to change providers then because other providers offer full fibre. Thanks for your help.

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1,044 Views
Message 5 of 11

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

Although another note when i enter my postcode into the site as a new customer it tells me

Screenshot 2021-11-07 at 14.50.27.png

 

but in my current account - i'm only offered those broadband packages.

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1,038 Views
Message 6 of 11

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

Give the FTTP team a call on 0800 587 4787, they'll check what's available and raise an order if you want to go ahead.

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1,034 Views
Message 7 of 11

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

Use this checker and post a result to see what and if FTTP is available. Use your phone number for the most accurate result.

BT Broadband (btwholesale.com)

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1,026 Views
Message 8 of 11

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

Screenshot_20211107-153502_Samsung Internet.jpg

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1,009 Views
Message 9 of 11

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

FTTP is available to you so give the number supplied by Richie a call. 

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Message 10 of 11

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

It does seem that the supposed personalised  ‘offers’ do not show every  option available, only ( no doubt ) what some algorithm selects as the ones it thinks you would be interested in, as already said it does appear that FTTP is available , so even if you stayed on Fibre 1 , and requested to be on FTTP rather than on FTTC, then you would see a marked improvement as FTTP delivers the headline rate , there is no reduction due to distance etc, so 55Mb is what you would get, obviously though , if you wanted or needed it, 900Mb is available.

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