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Maggie8
Contributor

on ‎25-07-2021 20h11

812 Views
Message 1 of 2

Email folder has (somehow) become a sub-folder - drag & drop to recover it doesn't seem to work

I have not accidentally dragged & dropped, but this is the second time I've found an email folder has (somehow) become a sub-folder in another folder for no apparent reason.  Never had this before until recently, now it's occurred twice and I think there's something wrong with the system that's causing it to happen inadvertently - IF SO, PLEASE FIX IT, BT.

I've tried dragging & dropping the email sub-folder back to 'Folders' - but it doesn't seem to work.   Could anyone give me any ideas, please?

Many thanks.

 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎25-07-2021 20h36

805 Views
Message 2 of 2

Re: Email folder has (somehow) become a sub-folder - drag & drop to recover it doesn't seem to w

The drag and drop does work. If you want to drag and drop a "sub-folder" back into your list of folders you need to drag it to the "My Folders" and drop it on to that.

If it does not work for you, what web browser are you using and can you try another browser to see if it works?

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