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rach44
Beginner

on ‎15-08-2021 11h12

1,227 Views
Message 1 of 4

Email

For some reason I can’t sign in to my emails on my phone anymore , can anyone help ?

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3 REPLIES 3
stevebrass
Recognised Expert

on ‎15-08-2021 11h50

1,214 Views
Message 2 of 4

Re: Email

Bit more detail please eg type of phone (apple or android), what mail app you are using and are there any error messages .

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rach44
Beginner

on ‎15-08-2021 13h28

1,206 Views
Message 3 of 4

Re: Email

I’ve got android phone ,  just an normal email account , message says couldn’t verify account, username or password incorrect or pop3/imap access isn’t turned on for this account.

username and password are correct and everything was working fine until a couple of days ago 

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licquorice
Distinguished Sage
Distinguished Sage

on ‎15-08-2021 13h52

1,198 Views
Message 4 of 4

Re: Email

Are you either a BT broadband customer or paying for Premium mail, if neither, your email account has probably been either downgraded to basic mail which is only available via webmail or deleted altogether.

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