Emails - not able to open them

[FionaM]

I enter my email address and password, but when the screens comes up there is three squares in centre which keeps flashing and goes no further.  I was advised the following yesterday when I telephoned the helpline:

Log into BT ID

Click on products then scroll down to emails. select manage

Select link to down grade email (which I cannot find)

Select link to downgrade to basic and order (which I cannot find)

Account No; GB********

[licquorice]

The advice you were given is total nonsense.

Have you tried clearing your cookies and cache from your browser?

Have you tried a different browser?