Engineer Has not turned up.

[Neuromancer]

They seem to be having problems. An engineer was supposed to call a couple of days ago but didn't turn up. Fault tracking on the app gives a variety of fix dates but they never are. They were supposed to call me today but didn't so I called them. I'm now told a engineer may visit before a week tomorrow (Saturday??) but couldn't be more precise than that. I'm not hopeful but I've suspended the Direct Debit until it's fixed.

[licquorice]

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@Neuromancer wrote:

 I'm not hopeful but I've suspended the Direct Debit until it's fixed.

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That is really not a good  idea, you will just end up with a bad credit record.

[imjolly]

By cancelling the DD it is more likely to have the opposite affect and stop your installion as you are no longer  paying leading to a note on your credit file

[Neuromancer]

Legally not, as long as I pay them what their service has been worth and can argue it's a reasonable amount. They just get what I pay them not what they chose to take.

[Neuromancer]

It's not an installation, it's a failure to supply a paid for service.

[licquorice]

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@Neuromancer wrote:
Legally not, as long as I pay them what their service has been worth and can argue it's a reasonable amount. They just get what I pay them not what they chose to take.

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Hmm, good luck with that.

[garybs29]

@Neuromancer you do realise they'll give you conpensation after the issue is fixed so cancelling the dd is a needless exercise in reality