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EnhancedPlayer
Beginner

on ‎15-09-2021 18h46

1,083 Views
Message 1 of 4

Enhanced Video not working, regardless of browser.

The Enhanced Video not working. Come on BT, sort it out !!

The button is there for Enhanced Video but the screen just refreshes. 

 

0 Ratings
3 REPLIES 3
DarrenDev
BT Sport Expert

on ‎15-09-2021 19h02

1,066 Views
Message 2 of 4

Re: Enhanced Video not working, regardless of browser.

Enhanced player is currently unavailable on web due to content issues.  We can't remove the button, so it just redirects to the standard player for now.

Enhanced player is available on the mobile apps as normal.

We'll restore service on the web as soon as possible - hopefully later this month.

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EnhancedPlayer
Beginner

on ‎15-09-2021 19h17

1,058 Views
Message 3 of 4

Re: Enhanced Video not working, regardless of browser.

Thanks for the reply.

I know it's available on the mobile apps but the Enhanced Video controls are way too small on phones and iPads. You need to use a web browser to use it properly via a mouse, in my opinion. 

This had been an issue for about a month now.

I'm looking forward to this getting fixed as I'm a big fan of the Enhance Video and it's the main reason I use BT. 

 

 

0 Ratings
VAraan
Beginner

on ‎15-09-2021 21h53

1,030 Views
Message 4 of 4

Re: Enhanced Video not working, regardless of browser.

What a night of football - 22 goals so far. Unfortunately no way of keeping track of them with the enhanced player being unavailable (for a long time now). This is a bitter disappointment. Can I safely assume I will be credited for this major and enduring degrading of the BT Sport service? 

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