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Message 1 of 4

Error VC019 now most BT Sport channels

I have a new Samsung QLED TV and very pleased to find a BT sports app. This has worked well up to today when most cricket and sailing progs don't load and display this error.

I have followed the online advice Inc reboot of TV and reinstall the BT app but it is still gives the error.

A few programs do work but not the ones I want to see.

Any ideas about how to fix?

Thank you

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3 REPLIES 3
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Message 2 of 4

Re: Error VC019 now most BT Sport channels

Unfortunately that error is a generic one, meaning something went wrong during playback. Could you please send me a DM to let me know your BT ID, and I'll check specifically what your TV is telling us. 

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Message 3 of 4

Re: Error VC019 now most BT Sport channels

DM sent.

interestingly all feeds work on non UHD Samsung TV.

thanks 

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Message 4 of 4

Re: Error VC019 now most BT Sport channels

Exact same error. Bt sport worked fine and now plays 2 seconds and the picture freezers while sound continues for a few seconds before error message appears. Samsung TV...

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