Error code 553

[Kickstart1955]

After months of no probs, this has occurred again, but only on 1 email address, the most important one.

I have checked the settings , reset hub etc,  and then rang BT twice, but have been told to wait for call back.

Outlook working fine, just BT server site.

Anyone got a quick fix, or is it down to BT and hope?

[Andy_N]

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@Kickstart1955wrote:

After months of no probs, this has occurred again, but only on 1 email address, the most important one.

I have checked the settings , reset hub etc,  and then rang BT twice, but have been told to wait for call back.

Outlook working fine, just BT server site.

Anyone got a quick fix, or is it down to BT and hope?

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Is this for all emails, and is there any other message associated?

Do yoiu happen to use a VPN?

[Kickstart1955]

Hi,

Just one email address. No there's no VPN on.

Bt rang today and have upscaled it, and should have a call back in 24 hours.

They have said it is at their end .

Fingers crossed.   

[NeilO]

Hi @Kickstart1955 welcome to the community and thanks for posting, I'm really sorry to see you're getting the error 553 error.

The 553 error code is normally caused by a deliverability issue, is there any further information after the error code? The message normally starts with 'Sorry your email could not be delivered due to'

I'll send you a private message so you can get in contact with the moderation team and we'll be happy to help with this.

Thanks

Neil