Error codes VC526 and VC081

[marchv]

I'm getting both these error codes at different times when attempting to watch BT sport on a laptop. Operating system = Windows 10 Home version 2004, browser = Edge version 88.0.705.56

BT's "help" claims that neither of these errors exists!

Can anyone shed any light on this?

Thanks

[DarrenDev]

VC526 means your internet connection is failing to keep up, and your player has been buffering for too long. It's therefore given up trying.
VC081 means a non specific error occurred with your internet connection when trying to play video.

[marchv]

Thanks for this. Why can't BT's "help" feature tell me this information?

[DarrenDev]

Things are constantly changing, and unfortunately the help site team are always the last to be told.
We're in the process of re-working all the help across all of our apps, as it has become massively out of date. The web site is also being updated later this month to make it easier to find help with errors across all our apps in a single place. I'll do my best to make sure these error codes are included in the update (especially VC526 which is common to all Sport apps).

[marchv]

Thanks again for your help.

[Eric66]

Hi,

I am having the same issue.

Did you manage to fix it?

[annFU]

I am getting these too. Have not been able to watch on my laptop for the last week or so and have to cast the matches from my phone to TV via Chromecast. 

[annFU]

I downloaded the app via Microsoft shop in the end rather than watch directly from the BT sport website. It works and I can now watch two matches at once, which was my ultimate goal. 

[Eric66]

Yes, I have exactly the same.

[Kev5054]

I know get this ever since I upgraded to Halo and haven't been able to get it sorted out.