Error codes VC526 and VC081

[marchv]

Just to answer the question: did you manage to fix it?

I was getting the error on a laptop computer, but not on a desktop computer which used the same internet connection, hub, etc. I therefore concluded that it wasn't a BT problem.

I ran some diagnostics on the laptop and it was dropping packets occasionally, so I concluded that this was the reason.

[Gooner25]

Is that the BT TV app? The BT site says that won't run on Windows 10, so is there a separate PC app? 

[DarrenDev]

These errors are for the BT Sport app.

Where are you seeing a message saying something won't work on Windows 10 though @Gooner25? It's supported for both BT Sport and BT TV.

[Gooner25]

Ignore me, wrong app 😞

[DarrenDev]

@marchv (and anyone else experiencing this issue in their web browser) we're currently investigating why some devices are experiencing VC526 a lot more than others. Even with packet loss, the player should adjust accordingly.
We're working on a debug version that allows us to get more information from affected devices. Would you be willing to help us out? It would just mean using a different link to launch the player.

[marchv]

I'd be willimg to assist, just let me know how to go about it.

[Vinced57]

I’m am suffering vc526 when trying to watch bt sport via the internet on my Panasonic not so smart tv. 
The site loads but goes to error on channel selection; I have an Ethernet connection of 40+ mb/s over a Plusnet fibre service and router. 

any guidance how to resolve? 

vince

[Gloria07]

Same with me and can't find out how to fix it

[Vinced57]

I’m happy to act as trialist. V

[Les-Gibson]

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@marchvwrote:

I'd be willimg to assist, just let me know how to go about it.

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Have you disabled Smart Setup on your hub? if not, see What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help and let us know how you get on