Ive recently moved into my current property, around 3 weeks ago, when I ordered broadband, about 4 weeks ago, I was only gvien the option to order basic broadband via BT - I checked the wholesale checker and the result seemed to be that the cabinet was full for FTTC which was enabled. I was dissapointed but nothing to be done - so I ordered in the hope that a slot may become available, as a side note is there any possible way of getting onto a waiting list for an open slot or is it simply luck of the draw, first come first serve when a line is cancelled as any inquiry ive made has given me a "Im unsure".
When the engineer came out to do the line - Friday 6th, he remarked that the house had a fibre master socket and that the cabinet was fibre enable as he had put another house the next street over onto it just the week before, and questioned why I had opted for basic. I explained that it seemed the cabinet was full and he offered to have a quick swing by the cabinet as an openreach engineer was currently at it and he'd just check to see if it was at capacity. He returned and said that it seemed to him that there was actually spare slots in the cabinet but he couldnt tell me why they werent available to order or if there was some sort of issue and to ask BT by phone, which I did. However when I asked I was told they didnt know themselves and gave me a seperate number to call and said they may know more possibly. (0800 111 45 67) When I phoned the second number after some time on hold while the respresentative was looking into my query he said that fibre wasnt available in my area at all, and would possible be rolled out within the next six months, when I pointed out that there seemed to be evidence that the previous owners had a FTTC connection and the engineer himself said that it was available to the house and the cabinet was enabled he simply repeated that he wouldnt know why that was and that it was not available in my area.
I had originally intended to phone back once I had my hub delivered - which was not sent when I originally ordered the package - it wasnt put on my whomever had dealt with it - I had phoned about it on the Friday after the engineer came as it should have turned up then - I have since been assured it is on the way despite being told it would be no later than the following Tuesday (10th) I am still without one as of today - 16th. However every time I phone BT I seem to get nowhere so i've decided to try here and see if anyone has any ideas.
