FTTC too far from the cabinet... but neighbours can all receive it

[Jamie2710]

Hi, 

I'm buying a house which was newly built in 2019 along with the neighbouring 2 properties right in the middle of a village. 

I have used the openreach checker and BT DSL checker which both show the property I am going to buy is connected to a fibre enabled cabinet, but that I am too far from the cabinet. The cabinet is located about 1.2km from my property (via the road, closer as the crow flies) - should I not be able to get fibre at this distance? 

All other properties in the village can get fibre and are connected to a different cabinet - one which is over the road from my property! I have been told the cabinet over the road from my property is full, which is why I am not connected to it (although research shows there is only 90 properties connected to this cabinet). 

A little more digging and there is only 1 property next to the cabinet I am connected to, it is within 50m of the cabinet, and when I use the fibre checker for that property - it also says the cabinet is enabled for FTTC but that the property is too far from the cabinet?! 

I go round in circles with Openreach who are not helpful at all. 

Any advice would be greatly appreciated. 

Jamie. 

[imjolly]

can you post the results from dslchecker using you address as you will not have a phone yet  leave exchange and cab details

[Jamie2710]

Thanks for your reply,  this is what I get from the dslchecker. All of the other neighbouring  properties are served by cabinet 6. 

[Jamie2710]

This is the dslchecker for my neighbour, who live within 20m.

[imjolly]

Using address is not always accurate. You don't happen to know the phone number of your new property if is still occupied  to see if you get same result

[Jamie2710]

Unfortunately not, the current owners aren't living in the property so I'm unsure if there is an active phone line.