cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,696 Views
Message 11 of 19

Re: FTTP Installed but cannot order

Hi

We've got a similar issue - some ISP's say we can get FTTP @900MB, BT, and some other's say we can only get FTTC. It's been like this for over a month now. How long (approx) did it take to get ALL of the ISP's showing as available?

Thx

0 Ratings
1,685 Views
Message 12 of 19

Re: FTTP Installed but cannot order

if BT customer enter phone number otherwise address and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
1,649 Views
Message 13 of 19

Re: FTTP Installed but cannot order

Sorry for the late reply, the email notification went to the spam folder 🙄

The BT wholesale checker is still saying FTTP not available in our street, even though we've had flyers from OR saying it's been done and is now available to us, and it seems that's the important one as the majority of ISP's go from what it says on there!

Just wondering why the delay on them updating their database to show it's available and/or if there's any way to gee them up! It's been weeks since OR did the necessary work...😩

0 Ratings
1,640 Views
Message 14 of 19

Re: FTTP Installed but cannot order

the database is updated by openreach not BT Retail.  you are not the first to post about receiving 'FTTP available' notification only to find it is not available to you.  The flyer covers an area where some can and some can't get FTTP.  just need to keep checking using the link I posted



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
1,636 Views
Message 15 of 19

Re: FTTP Installed but cannot order

It’s possible ( but not that likely ) that the Openreach network is complete, so the FTTP network is complete between the OLT ( headend ) and the CBT that serves your address , but the interconnection ( cable links ) between the OLT and ‘BT’ equipment hasn’t yet been installed , this would give rise to a situation where OR can state what they provide is ‘complete’ , but you cannot avail yourself of it , if you chose to use an ISP that hasn’t yet got the means to connect its own ‘network’ to the Openreach OLT….or it could be mis matched addresses , systems not yet updated with this new availability etc.

0 Ratings
1,621 Views
Message 16 of 19

Re: FTTP Installed but cannot order

@iniltous Just be talking to friend from a different part of our (large) village, who has got FTTP. He's with Sky but doesn't get near max the 900mbs plan he's on. He mentioned this cable link you referred to, and said he thinks they've installed a 1gb link but it needs updating to a 10gb because of the amount of orders they've had 🤷‍♂️

Is it possible to contact someone to see if this is correct I wonder...?

0 Ratings
1,613 Views
Message 17 of 19

Re: FTTP Installed but cannot order

Obviously any Sky customer would have to bring up any perceived issues with Sky themselves, it’s not really the place to discuss Sky as it’s nothing to do with BT .

FTTC ( Fibre to the cabinet ) generally uses the same headends ( OLT ) as FTTP ,  so it’s possible  that when a new FTTP area ( PON ) is provided,   any ISP that already has cable links to the OLT from their own ‘network’  ( assuming it’s not a brand new OLT , but an existing one already ‘running’ FTTC services ) could use the same cable links for their FTTC and FTTP , but obviously capacity could be compromised, if you simply add on more customers with greater bandwidth requirements , I did see some speculation on another forum that an ISP ( cannot remember which one ) currently only offers lower bandwidth packages (so not the 900Mb) because the available cable link bandwidth would be seriously compromised if  all their customers , (FTTC and FTTP) were routed over it (or them, they could have several CL’s) 
I don’t know , but it’s possible your friends ISP has simply routed FTTP traffic over their existing cable links and the ‘insufficient’ bandwidth available  is limiting throughput, if they ‘pay’ for 900Mb , then thats the rate at which the OLT ‘talks’ to the ONT , the speed the customer experiences  is nothing to do with that connection rate , so ‘speed tests’ etc , would reflect real world speeds , possibly affected by insufficient backhaul, not the connection rate.

As far as BT not offering service yet ( presumably it shouldn’t be too long before it shows on BT Consumer ) perhaps they don’t offer FTTP until the extra bandwidth necessary is available , in other words they add new cable links , rather than simply forcing all traffic along the existing backhaul, but again it’s pure speculation, the DSL checker is a BT Wholesale checker , BTw being the provider of the ‘backhaul’ for BT as well as many other ISP , some major ISP can and do use BTw in some places and third party or their own backhaul in others, you would think the DSL  checker shows the BTw availability, not just BT, as BT are just one of many ISP’s that use BTw, so it could easily be that BT Consumer haven’t yet updated their own ordering systems.

0 Ratings
1,596 Views
Message 18 of 19

Re: FTTP Installed but cannot order

@iniltous Thanks for the in-depth reply, appreciate it 👍

So it's a waiting game then....been almost 2 months so far! 🙄😩

<drums fingers...>

0 Ratings
1,567 Views
Message 19 of 19

Re: FTTP Installed but cannot order

Did I read somewhere on here that the database is only updated on a Fri sometime? If so, if I check on a Sat and it’s still showing as FTTC only, that it’s pointless checking again until the following weekend?…

0 Ratings