I've been the community lead for a Rural Gigabit Funded FTTP roll-out in our area and the roll-out is complete bar a few tricky properties - its taken 2 years to get to this stage.
So, some of us are already able to place orders and some have even had installations within 10 days - marvellous.
But, I've been trying to order and it's been a nightmare, 3 separate lots of phone calls, spoken to numerous sales people at BT, spent about 3 hours on the phone and I'm hoping the last conversation will actually achieve my installation but I cant be sure as apparently "it has to be dealt with offline" due to data errors and may take up to 5 days to be formally acknowledged as an order.
I had a very polite lady even send me texts to say that she was on the case and would keep me informed - did she !!!
I called on my landline (I've no landlne broadband though as it was too slow), and I was told that they were having difficulties as I had no landline, strange then that I should be paying for it every month !!!
All I wanted was simple - Full Fibre 100 plus the add-on 700 mins for my phone.
Pole is just outside my garden and all ready to go.
How can it be so difficult to take a simple customer order and action it????
