I accepted the offer for a free upgrade to Full Fibre. Today the engineer installed the white box and a new router downstairs in my front room. My old router is still plugged in upstairs in the main phone socket. I've tried to phone BT but have not got through.
I need to know if I should keep my phone plugged into the upstairs phone socket and when will the 'copper' broadband be switched off.
I am hoping someone can help.
