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Fault on a BT Premier phone.

I have a BT premier call blocking phone which has been working fine. However, handset 2 seems to have a fault. The speaker in the earpiece  is now so quiet that you can hardly hear it.  If I put the speaker phone on the volume is fine. on the settings the volume is set to maximum. Does anyone know if this can be rectified by any settings. 

Thanks.

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