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Re: Fault reporting
Been waiting on hold for 2hrs now and the lines close at 20:00 I believe - not acceptable!
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Re: Fault reporting
Do you have any powerline adaptors?
Have you tried with just one device connected then introduce your other devices one at a time to see if it is a device that is dragging your speed down?
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Re: Fault reporting
No powerline adaptors - got a disc - currently unplugged - only my laptop connected at the moment
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Re: Fault reporting
From the stats you have posted you had a 20mb connection on 14/6 and currently 17.7mb which is within your expected speed range
run btspeedtester and post results. Must be done with Ethernet connection
https://speedtest.btwholesale.com/
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Re: Fault reporting
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Re: Fault reporting
This may sound daft but when you changed the Smarthub for the new one did you also replace the power adaptor with the new one?
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Re: Fault reporting
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Re: Fault reporting
No improvement with new power adapter
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