Fibre 2 download speed below guarantee

[Anonymous]

Hi John,

Sorry I missed you. Engineer advised all working as expected, nothing wrong at my end, but that there was a cap on the line which limited speed to 44Mbps and needed Openreach to rectify and he contacted someone to book it in, I thought for this morning but have heard nothing back yet. Speed is as before, I.e. approx 41/42 Mbps. 

Cheers,

Bill

[JohnC2]

Hi @Anonymous thanks for the update. I'll go and check to see if that has been completed by Openreach and update you tomorrow.

cheers

John

[Anonymous]

Much appreciated!

[JohnC2]

Hi @Anonymous I called earlier sorry I missed you again. The fault with Openreach has now been closed off. Would you please check and let me know if your broadband speed has improved?

cheers

John

[Anonymous]

Hi John,

No change! Router info just rechecked, photos below:

 

Kind regards,

Bill 

 

[JohnC2]

Hi @Anonymous thanks I've raised this back to them and this should be reset within the next 48hrs.

cheers

John

[Anonymous]

Thanks John. Fingers crossed.

[Anonymous]

Hello John,

Thanks for the call and sorry I missed you again, just got in. 
A few speed tests just done and I am getting around 46.5 Mbps so there has been some improvement. Not quite back up to what I was expecting -  might it improve over coming days? 

Kind regards,

Bill

[imjolly]

Can you post current stats and see what has changed from previous stats

[Anonymous]

Latest router stats here, thanks: