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Freeze after 10 seconds

Trying to watch Harlequins v Saracens on the BT Sport app on a PS5, but every time I start the stream from live it freezes after ~10 seconds. Eventually error code VC019 comes up. The player is also very slow and laggy in general.

 

Watching from the start is fine, but it freezes as soon as I fast forward closer to live. 

I have tried restarting the app, the playstation and the router with no luck. 

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