Frequent BT Fibre disconnects that OpenReach can never trace.

[Hangerhead]

Multiple dropouts every day (6 so far today, same on the 19th, usually 3 or 4 each day) on

Exchange name: Locks Heath
Exchange code: STLOCKH

Router light changes from blue to solid orange and about half the time, requires to be physically switched off/restarted, the rest of the time it restarts via the BT Smart Hub Manager. Every once in a while however, the lights are either solid orange, or solid green. I've raised 2 vol complaints but had no contact -  I appreciate C19 issues mean I am not the priority.

Note the date change from today to the 01 Jan:

14:13:17, 23 May.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

14:13:17, 23 May.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

00:02:18, 01 Jan.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

00:02:13, 01 Jan.

ppp1:PPP: PPP INFO

00:02:09, 01 Jan.

ppp:PPP: IPCP_NAK

00:02:08, 01 Jan.

ppp:PPP: CHAP_SUCCESS

00:02:08, 01 Jan.

ppp:PPP: CHAP_RESPONSE

00:02:08, 01 Jan.

ppp:PPP: LCP_GOOD_ACK

00:02:06, 01 Jan.

ppp:PPP: LCP_REQUEST

18:04:36, 22 May.

:PPPoE error: timeout

18:04:28, 22 May.

:PPPoE error: timeout

18:04:24, 22 May.

:PPPoE error: timeout

18:02:44, 22 May.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

18:02:43, 22 May.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

17:50:43, 22 May.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

17:50:43, 22 May.

ppp1:PPP: PPP INFO

17:50:43, 22 May.

ppp:PPP: IPCP_NAK

17:50:43, 22 May.

ppp:PPP: CHAP_SUCCESS

17:50:42, 22 May.

ppp:PPP: CHAP_RESPONSE

17:50:42, 22 May.

ppp:PPP: LCP_GOOD_ACK

17:50:42, 22 May.

ppp:PPP: LCP_REQUEST

17:50:42, 22 May.

:PPPoE error: timeout

17:50:26, 22 May.

:PPPoE error: timeout

17:50:18, 22 May.

:PPPoE error: timeout

17:50:14, 22 May.

:PPPoE error: timeout

17:49:26, 22 May.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

17:49:26, 22 May.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

[Starwire]

You say that Openreach can never trace the fault. Has an Openreach Engineer(s) been out because you said you faults/complaints but they’ve gone unanswered?

Do you have any noise on the line? If so depending on what kind of noise there might be a HR or Contact fault, which I’ll play havoc with your connection.

Get a known working phone, preferably a corded one, plug it in, ring 17070 and use option 2 for the quiet line test. Check for noise. Normal to heard a faint electrical humming noise, you need to listen out for crackling noises or loud Earthing Noise.

[TNT555]

I've been having very similar issues here.

had 2 dropout today so far. on downstream from the Southampton area on STLYMTN. 

Not using a BT resethub here.

My Modem has been up for days , but the PPP session keep dropping off on the router. but I need to reboot the router to get the PPP session to come back up.

OR would have to gather the data from ISP's so I wonder if anything has been flagged for OR to react too yet.

[pippincp]

What data do you think OR need to gather from an ISP?

Have you conducted a quiet line test?

[Hangerhead]

All I get is a pre recorded msg. This number does nor accept income calls. 

[pippincp]

It is a quiet line test. Was the line silent between announcements?

[Starwire]

Whose your telephone provider, BT?

The 17070 Fast Test System should work on all WLR3 Lines. 

Even the LLU Providers except Vodafone have 17070 as their Fast Test Number.

[Hangerhead]

There wasn't an option 2 to select.

Line seemed quiet but i do know that at times our line is quite noisy.

When we've had OR engineers out before, they always decry that an intermittent fault can't be found. issue (after a visit) goes away for a while, but returns between a week and a moth later.

I raised the first two of my current fault reports (with VOL numbers) as per opening post - not received any feedback for it and the fault tracking shows it has passed it's resolution date without action.

When everything is working as expected (and as per contract) I get a good 54MB upload speed which is the mon my line claims it should be supporting. Currently report 40mb.

Today one drop out so far, yesterday 5 (Reboot,Reconfiguration,forced termination).

[Hangerhead]

We're with BT

[Hangerhead]

I've also bought a new micro-filter because the call centre suggested this would help when the same issue was occurring previously.