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Message 1 of 3

Full Fibre 900 Half Download Fine Upload

Good Evening,

A few days ago (5/6/20) my partner and I took out the full fibre 900 package and we've been plagued with speed issues. My PC is connected over Ethernet to the Smart Hub 2, and when running various speed tests I'm getting anywhere in the region of 400-550Mb download and 105-120Mb upload, what could be the issue? 

I've done some rudimentry troubleshooting involving connecting my PC directly to the Modem bypassing the Hub and connecting over PPPoE with the results still being exactly the same.

Product code:Smart Hub 2
 

 

Serial number:+091300+2013008142
 

 

Firmware version:v0.17.01.12301-BT
 

 

Firmware updated:Mon Jun 8 17:11:34 2020
 

 

Board version:R01
 

 

GUI version:1.56 15_02_2019
 

 

DSL uptime:0 days,00 Hours20 Mins28 Secs
 

 

Data rate:1000 Mbps / 1000 Mbps
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:693.8 MB Uploaded  / 7.9 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:
 

 

2.4 GHz wireless channel:Smart (Channel1)
 

 

5 GHz wireless network name:
 

 

5 GHz wireless channel:Smart (Channel36)
 

 

Wireless security:WPA2 (Recommended)
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
 
This set of statistics was taken after trying the PPPoE and some details have been redacted
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2 REPLIES 2
897 Views
Message 2 of 3

Re: Full Fibre 900 Half Download Fine Upload

Ring the FTTP team 0800 587 4787

871 Views
Message 3 of 3

Re: Full Fibre 900 Half Download Fine Upload

Hi

 

I am having the same issue by the sounds of it, check this thread there are a lot of comments with same/similar issues (not just relating to upload speed)

https://community.bt.com/t5/BT-Fibre-broadband/BT-Fibre-900-Upgrade-Smart-Hub-2-upload-throttling/td...

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