Full Fibre 900 Half Download Fine Upload

[thetobesgeorge]

Good Evening,

A few days ago (5/6/20) my partner and I took out the full fibre 900 package and we've been plagued with speed issues. My PC is connected over Ethernet to the Smart Hub 2, and when running various speed tests I'm getting anywhere in the region of 400-550Mb download and 105-120Mb upload, what could be the issue? 

I've done some rudimentry troubleshooting involving connecting my PC directly to the Modem bypassing the Hub and connecting over PPPoE with the results still being exactly the same.

Product code:Smart Hub 2

Serial number:+091300+2013008142

Firmware version:v0.17.01.12301-BT

Firmware updated:Mon Jun 8 17:11:34 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:0 days,00 Hours20 Mins28 Secs

Data rate:1000 Mbps / 1000 Mbps

Upstream error control:Off

Downstream error control:Off

Data sent / received:693.8 MB Uploaded  / 7.9 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name:

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

This set of statistics was taken after trying the PPPoE and some details have been redacted

[pippincp]

Ring the FTTP team 0800 587 4787

[duffman-]

Hi

I am having the same issue by the sounds of it, check this thread there are a lot of comments with same/similar issues (not just relating to upload speed)

https://community.bt.com/t5/BT-Fibre-broadband/BT-Fibre-900-Upgrade-Smart-Hub-2-upload-throttling/td...