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billh35
Contributor

on ‎05-04-2021 10h27

1,508 Views
Message 1 of 5

Full Fibre 900 downloading at 167mbps - nothing like promised speeds!

I have just upgraded to BT Halo 3 Full Fibre 900 and have been expecting download speeds of up to 900mbps as promised by BT. When BT engineer installed it he said everything was fine.

I have not noticed any difference nor improvement in my download speeds and a check (via Wi-Fi) showed a download speed of 41.97mbps and a check plugging my laptop into router via a Ethernet cable (as recommended by BT to give a true download speed) actually shows a speed of 167.4mbps. Of course, the BT Broadband speedchecker was unavailable and could not check.

 

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4 REPLIES 4
pippincp
Distinguished Sage

on ‎05-04-2021 10h47

1,501 Views
Message 2 of 5

Re: Full Fibre 900 downloading at 167mbps - nothing like promised speeds!

What result  do you get with a wired connection from fast.com?

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billh35
Contributor

on ‎05-04-2021 15h40

1,466 Views
Message 3 of 5

Re: Full Fibre 900 downloading at 167mbps - nothing like promised speeds!

110mbs showing on fast.com

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gswhiteuk
Beginner

on ‎13-04-2021 16h51

1,357 Views
Message 4 of 5

Re: Full Fibre 900 downloading at 167mbps - nothing like promised speeds!

I would report the line., 167Mbps is well below handback speed anyway. Could have a dirty fibre, or something else.

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alan_mc
Aspiring Expert

on ‎13-04-2021 16h56

1,351 Views
Message 5 of 5

Re: Full Fibre 900 downloading at 167mbps - nothing like promised speeds!

trivial but couple of things to try:-

1) make sure wirelss is turned off on your pc and try to connect via ethernat again - run test on fast.com

2) try a factory reset (use a pin and press for 2-3 seconds) let it all come round again and re-test

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