On 03 / 07 / 2020 I contracted with BTfor Full fibre 100 with halo.
I entered into the contract on the basis of being provided with estimated speeds of 100Mbps. In practice I’m only achieving speeds of 40Mbps and frequently far lower on wifi. It is so slow at times I cannot register for online work as my speeds are below the standard required. Constant lag on most websites, emails often unable to deliver as a result. When running in game advertisements also drops out regularly as speed insufficient to run them.
Bt test at exchange states no problem but after my last complaint as dropping as low as 14 at times they sent an engineer out 8 days later. Engineer came out, changed channels on wi fi but stated he thought the problem may return. He achieved readings of 130 at one point but then dropping to as low as 20 very rapidly. Left when tests achieving 130 continuously but within an hour rates dropped again. Full fibre offering slower than old package with discs.
Very frustrated and BT stating it's a wi wi problem, nothing they can do yet old copper system worked fine at higher speeds on wi fi. Constantly feel BT passing problems back to us. They have so dar sent 3 sets of mini connectors to by pass wifi. Nothing seems to help.
Anyone have any suggestions please?
