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Ben57
Aspiring Contributor

on ‎17-09-2020 10h21

1,785 Views
Message 1 of 5

G Fast

I have issues with BT at the moment regards installation of GFast at my property.

Ordered on 5th Aug installation date was 25th Aug and they did not turn up, I raised a complaint with them which at the moment is on going, how long for nobody knows.

Whilst walking dog yesterday I spoke to an Openreach engineer who said as far as he knows GFast cannot be installed if you live more than 350 yards from a cabinet, does anybody know if this right or not and if this is the case why are BT letting me place an order that they cannot possibly deliver on, what a mess

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎17-09-2020 10h36

1,774 Views
Message 2 of 5

Re: G Fast

yes 350m is farthest from cabinet



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Ben57
Aspiring Contributor

on ‎17-09-2020 10h42

1,770 Views
Message 3 of 5

Re: G Fast

Many thanks for your response, as I am more than 350 m from the cabinet, then why are they processing my order, may as well cancel
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northshields
Expert

on ‎17-09-2020 17h41

1,721 Views
Message 4 of 5

Re: G Fast

I would only add that I have G.fast which is working perfectly well and according to the engineer who installed it I am 373 metres from the cabinet, so perhaps there is a bit of leeway - I have seen 400 metres mentioned as the limit.

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Ben57
Aspiring Contributor

on ‎17-09-2020 17h43

1,717 Views
Message 5 of 5

Re: G Fast

Many thanks 

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