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richard_t
Beginner

‎04-09-2020 10h02 - edited ‎04-09-2020 10h07

1,065 Views
Message 1 of 3

Getting Full Fibre (FTTP)

Hi

When I check on the Openreach website I can get Full Fibre (FTTP) to my home, using the postcode/address search. When I check with BT just using my postcode/address, again I can get full fibre. When I check with BT, after logging into the BT site, I can get fibre to cabinet.

To rub salt into the wounds I had an email from BT recently saying "Upgrade to full fibre 100 with BT Halo 1 for nothing for 24 months". Clicking on the link, logging in, it then says it's not available to me. 

Any ideas why this is the case? Do I need to wait for my existing BT Halo 1 contract to expire?

Thanks

Richard

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎04-09-2020 10h26

1,045 Views
Message 2 of 3

Re: Getting Full Fibre (FTTP)

enter your phone number and post results  remember delete number  https://www.broadbandchecker.btwholesale.com/#/ADSL



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richard_t
Beginner

on ‎04-09-2020 10h52

1,033 Views
Message 3 of 3

Re: Getting Full Fibre (FTTP)

Thanks for the link, it says "FTTP not available", and but a different result if I use the postcode version, "FTTP is available and a new ONT may be ordered."

Oh well, that's a shame. Why are the results different between phone number and postcode/address?

From phone number:

Untitled.png

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