cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2,473 Views
Message 1 of 9

Getting rid of pop-ups

Go to solution
I obviously visited a suspicious site recently because I now get a constant stream of pop-ups advising me to get an anti-virus program installed on my computer despite having the BT anti-virus program installed on my computer which tells me that I have no viruses on my computer. This has continued even after changing to the new BT anti-virus program. What can I do to get rid of this?
0 Ratings
8 REPLIES 8
2,473 Views
Message 2 of 9

Re: Getting rid of pop-ups

Go to solution

@nickm2 

Download the free version of Malwarebytes, it will detect and remove PUPs.

https://blog.malwarebytes.com/glossary/pup/

You would be surprised how many it will find.

 

2,432 Views
Message 3 of 9

Re: Getting rid of pop-ups

Go to solution

Tried it this morning but doesn't work.  Suspect that it will only work if you sign up for another AV program which costs £2.50 per month.

Anyone have any better suggestions?

0 Ratings
2,429 Views
Message 4 of 9

Re: Getting rid of pop-ups

Go to solution

@nickm2 wrote:

Tried it this morning but doesn't work.  Suspect that it will only work if you sign up for another AV program which costs £2.50 per month.

Anyone have any better suggestions?


If you do a scan, it will give a list of all the PUPs. You then have to select the ones you want removing and then tell it to remove them. Its always worked in the past, as others will confirm. The paid option adds real-time detection.

0 Ratings
2,408 Views
Message 5 of 9

Re: Getting rid of pop-ups

Go to solution

Agree with @Keith_Beddoe  , the free version of Malwarebytes will reveal any PUPs.

0 Ratings
2,396 Views
Message 6 of 9

Re: Getting rid of pop-ups

Go to solution

You could also use the free ADW cleaner from Malwarebytes

AdwCleaner - Free Adware Cleaner & Removal Tool | Malwarebytes

0 Ratings
2,365 Views
Message 7 of 9

Re: Getting rid of pop-ups

Go to solution

I have used the Malware Adware Cleaner and although it appears to remove/ quarantine  the pop-ups from the computer it does not prevent more being installed.  The main interest seems to be getting me to pay for the premium version when I already have the BT internet .

0 Ratings
2,351 Views
Message 8 of 9

Re: Getting rid of pop-ups

Go to solution

You are quite correct. It is up to you to check what you are downloading to ensure that you are not downloading any PUPs etc. If you don't want to check you will need to pay for a product that will do that for you such as the Malware paid for product. 

0 Ratings
2,295 Views
Message 9 of 9

Re: Getting rid of pop-ups

Go to solution

Solved problem without getting getting software recommended with assistance from computer specialist.

0 Ratings