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WendyBourne
Aspiring Contributor

on ‎11-12-2021 16h00

1,172 Views
Message 1 of 4

Getting spam, not getting some legitimate emails

Help! 

1. Suddenly my spam folder is filling up with messages that should never have got that far: 27 in the last 4 hours.

2.  I have discovered I am not receiving any emails at all sent from gmail accounts. Several friends have sent me messages to test this. It has been happening for about a week. I have gone into Settings and checked that I have not inadvertently blocked that domain. Please can someone suggest how I fix this?

Thanks

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3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage

on ‎11-12-2021 16h40

1,161 Views
Message 2 of 4

Re: Getting spam, not getting some legitimate emails

You can try adding the senders your safe senders list, but that's about all you can do.

The BT spam filters have always been notoriously bad, lurching from too lax to over zealous.

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gg30340
Distinguished Sage
Distinguished Sage

‎11-12-2021 17h35 - edited ‎11-12-2021 17h37

1,146 Views
Message 3 of 4

Re: Getting spam, not getting some legitimate emails

You should re check that you have not blocked the gmail domain in your blocked senders list in the email settings.

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edwardpr
Aspiring Contributor

on ‎13-12-2021 16h58

1,097 Views
Message 4 of 4

Re: Getting spam, not getting some legitimate emails

just tried this, didnt see gmail as blocked so tried to add as safe sender which came back with message that gmail was blocked, have now unblocked & receiving the sent emails ok ! - thanks

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