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Sasukya
Beginner

‎04-09-2021 11h36 - edited ‎04-09-2021 11h38

1,354 Views
Message 1 of 4

HD Voice Phone 1571

Good morning,

I have a HD voice phone with Alexa. The phone is showng I have a voicemail, but whenever I call 1571, the phone says "welcome to your BT voicemail" and then restarts. I cannot progress any further than this. I have tried a second handset, reset my router, updated the phone to the latest software etc. Any advice please? I haven't set up a voicemail pin so I can't manage them via my mobile.

 

Thanks in advance.

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎04-09-2021 11h40

1,346 Views
Message 2 of 4

Re: HD Voice Phone 1571

have you tried pressing the voicemail key on phone righthand side of keypad - like 2 zeros with dash underneath or like a cassette



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Sasukya
Beginner

on ‎04-09-2021 11h42

1,340 Views
Message 3 of 4

Re: HD Voice Phone 1571

Yep, I've tried calling the number and pressing that key.

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NeilO
Moderator-Retired

on ‎04-09-2021 15h03

1,304 Views
Message 4 of 4

Re: HD Voice Phone 1571

Hi, @Sasukya welcome to the community and thanks for posting, I'm sorry you're having problems listening to your voicemail.  As you've done all the basic checks already, I think it would be best to get a fault reported on that for you, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

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