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Message 1 of 6

HELP PLEASE Unstable speeds Ranging from 1 mbps to 20 mbps was fine before switching to BT?

Not sure what information you guys need to help me? Activity log?

InformationEvent log
This is a list of your BT Smart Hub settings and current statistics.
Product code:Smart Hub 2
 

 

Serial number:+091298+2035029305
 

 

Firmware version:v0.21.03.07094-BT
 

 

Firmware updated:Mon Nov 23 00:04:08 2020
 

 

Board version:R01
 

 

GUI version:1.56 15_02_2019
 

 

DSL uptime:1 days,02 Hours50 Mins03 Secs
 

 

Data rate:1.745 Mbps / 22.227 Mbps
 

 

Maximum data rate:1.745 Mbps / 22.930 Mbps
 

 

Noise margin:6.2 / 3.4
 

 

Line attenuation:13.3 / 29.2
 

 

Signal attenuation:13.3 / 30.1
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:926.9 MB Uploaded / 7.5 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:BT-Z5AKF3
 

 

2.4 GHz wireless channel:Smart (Channel11)
 

 

5 GHz wireless network name:BT-Z5AKF3
 

 

5 GHz wireless channel:Smart (Channel36)
 

 

Wireless security:WPA2
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:E4:75:DC:03:87:C0
 

 

Software variant:-
 

 

 
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Message 2 of 6

Re: Unstable speeds Ranging from 1 mbps to 20 mbps was fine before switching to BT?

You have a connection speed of 22Mb. How are you testing your speeds. wired or wireless?

Have you turned off smart setup?

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off- 

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Message 3 of 6

Re: Unstable speeds Ranging from 1 mbps to 20 mbps was fine before switching to BT?

Yes at this moment it is fine but it fluctuates i have ran the speed test on both wired and wireless conmections. The reason the problem has come to light is through the use of my PS4 Ping rate spiking massively making it unplayable and also big drops in speed which is affecting my partners working from home.

When the ping spikes i run a test of speed and its barely registering 2 mbps, i ran the tests through speedtest.net

 

Ive now turned off smart setup? Is it known to cause issues? 

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Message 4 of 6

Re: Unstable speeds Ranging from 1 mbps to 20 mbps was fine before switching to BT?



Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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Message 5 of 6

Re: Unstable speeds Ranging from 1 mbps to 20 mbps was fine before switching to BT?

I dont actually currently have landline phone, i will try sort something and do as you suggested. Thanks for your help on the matter 🙂
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Message 6 of 6

Re: Unstable speeds Ranging from 1 mbps to 20 mbps was fine before switching to BT?

Yes smart setup is notorious for causing issues. Leave it turned off.

A cheap corded telephone is the best diagnostic tool you can have as line noise accounts for over 90% of most broadband problems. If you detect noise on the line it's a line problem not a broadband one.

Line issues generally get fixed quicker.

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