Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
warby1
Beginner

on ‎17-03-2021 8h18

1,500 Views
Message 1 of 6

HP Printer can see 'BTWIFI' but not my network SSID

Hi, I have a HP printer which I'm trying to setup using the HP wizard.  When I get to the bit where it wants to connect to available networks it can see some neighbours networks (weak) and my router's public BTWIFI network SSID (strong) but not my own SSID.  Any ideas?  Thanks  

0 Ratings
5 REPLIES 5
warby1
Beginner

on ‎17-03-2021 8h20

1,499 Views
Message 2 of 6

Re: HP Printer can see 'BTWIFI' but not my network SSID

and smart setup is off!
0 Ratings
licquorice
Distinguished Sage
Distinguished Sage

on ‎17-03-2021 8h31

1,492 Views
Message 3 of 6

Re: HP Printer can see 'BTWIFI' but not my network SSID

Try splitting the WiFi bands if you have anything other than a Smart Hub 2. If you have a SH2, temporarily turn off the 5Ghz WiFi, connect the printer and then restore the 5Ghz signal.

http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...

0 Ratings
warby1
Beginner

on ‎17-03-2021 8h44

1,488 Views
Message 4 of 6

Re: HP Printer can see 'BTWIFI' but not my network SSID

Thanks but no luck. Phone can see separate SSIDs now but printer only sees the public BTWIFI network. 

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage

on ‎17-03-2021 9h12

1,479 Views
Message 5 of 6

Re: HP Printer can see 'BTWIFI' but not my network SSID

That is totally weird, does it see the SSIDs if you temporarily turn off the security (WPA2)?

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage

‎17-03-2021 9h46 - edited ‎17-03-2021 9h48

1,471 Views
Message 6 of 6

Re: HP Printer can see 'BTWIFI' but not my network SSID

Can other wireless devices see your hub's SSid?

Just noticed that you have stated they can see the SSids.

0 Ratings