Hello. I was sent a new Hub2 back in May, along with a letter informing me that I was being switched from copper broadband to fibre at no extra cost, and that I could expect to see speeds of up to 3x faster. The letter also said I’d be sent a separate letter or email to let me know what speeds to expect. The switchover was supposed to happen last Friday but on checking my speed today it’s still the same as it was, and I’ve not received any further communication, so was wondering- does anyone know of any delays? I can see from previous posts that the below was asked for so have attached mine... genuinely means nothing to me but if someone could advise I would be immensely grateful. Thanks in advance!
can you post hub stats - go to hub manager then advanced settings then technical log information and you should see the connection stats
Yes, new router was connected immediately as it was received. This is the information from the router....means nothing to me so any and all assistance is very much appreciated! Thanks for the help so far!
So that means I’ve not been switched over, is that right? Would anyone know why this might be? I’ve been happy with my 11mbps, but was looking forward to getting speedier!